Oh hun, I am so so sorry that this has happened to you too

It just makes me feel like crying that there are nurses out there that do this to us. I had a similar sort of experience with a nasty nasty midwife and this just gives me flashbacks to what happened with me. I'm not sue if you want to read about what happened with me, but it might help you gain the courage to speak out & put in your complaint letter.
My experience wasn't quite the same... I was given a sponge bath a few hours after the birth (was at 1.27am) so that was ok from that point of view. At not long after midnight I was woken & forced out of bed to have a shower & was told off for not having done it earlier. I had been in labour for 36 hours & really needed my sleep at that point but showered nonetheless. A few hours later I need to feed him & the same midwife picked him up very roughly & told me I should be doing it myself & this was after all other midwives had told me not to try & pick him up on my own. The next night again she was very rough & unhelpful.
The third night was absolutely dreadful. Z had had a bad day & his daddy finlly got him settled but it was almost the end of visiting hours. He went out & asked if he could stay a bit longer to settle me down (baby blues day!) and was told not to worry that's what they were there for & they'd watch him so I could get some sleep if needs be.... About 1/2 an hour later Z started crying & I just couldn't cope, I'd had little sleep so I asked a midwife if she could take him for a little while. About 15 minutes later nasty midwife came in & said "well I managed to get him to sleep". He was brought back 1/2 an hour later to be fed with the rant "his lips are peeling, he's dehydrated, you aren't feeding him enough" and she left without helping. I put him back in his cot then later asked for help to get him out. She grabbed him roughly, dumped him right where my scar was and hissed "you need to learnt o look after your own baby." After than I just sat crying & waiting til morning, I just couldn't face her again.
Fast forward three years to when I had Juliette... The first night was great, but the second night I froze when I heard that familiar voice outside my door. She was there again. She told me I should be doing things for myself, this was my second baby. She also told me I was to use the crank at the end of the bed to move it to where I needed it to be. I ended up moving it to a spot where I could comfortably BF & also sleep then refused to buzz again. About 4am J was coughing & choking and I couldn't get to her properly so I buzzed. I told her & she went off at me "how am I supposed to help him if you have no lights on, I can't see in the dark". Yeah because the first thing on my mind when my baby is choking are the lights

So she took HER into the bathroom & said oh it's just mucus, put her back in the cot and left.
I'm eternally grateful to Rouge (J's godmother) for talking to the midwives the next day. She helped me organise so that the horrible one was not allowed in my room. Even if I had to wait 1/2 an hour for someone at least I didn't have to see her again

I found out from the hea midwife that this particular one had lots of complaints against her, so it wasn't just me that she was nasty to.