Oh Butterfly warrior. The last thing I wanted to do was offend. I felt very hesitant writing a negative review but that was MY experience. On a positive note, the nurses I referred to were at the day surgery, not at Next Gen. I found ALL of the nurses absolutely lovely at Next Gen. And as we know, we mainly deal with our nurses. However the buck does stop with the FS and yes, that wasn't a crash hot experience at all.
To clarify again, that was MY OWN personal experience. I do believe with service, one person can have a great experience and the next not a fantastic one.
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